Job Responsibilities

1. Product Knowledge & Competitor Analysis

• Fully understand the specifications, parameters, advantages, and selling points of company products including dialyzers, bloodlines, fistula needles and dialysis machines.
• Gain in-depth knowledge of competitor products and provide clear comparative technical analysis.
• Deliver professional product presentations to clinicians and technical staff.

2. Clinical Training & Technical Support

• Be proficient in dialysis machine operation, workflow, alarm logic, and common troubleshooting.
• Conduct independent training for dialysis center nurses and technicians on equipment operation and maintenance.
• Provide on-site or remote support to resolve basic technical issues.

3. Marketing & Academic Support

• Deliver product and technical presentations during exhibitions, academic meetings, workshops and tender presentations.
• Support sales in clinical promotion activities to expand product influence.
• Participate in collecting clinical feedback for new product evaluations when applicable.

4. Post-Sales Issue Collection & Improvement

• Collect and report product performance issues from customers.
• Coordinate with HQ after-sales team to follow up corrective actions.
• Provide communication and reassurance to customers, maintaining high satisfaction.

5. Customer Relationship Management & Market Insights

• Conduct regular visits to dialysis centers to understand clinical needs and workflow pain points.
• Provide market and clinical insights to sales and product teams for product optimization.
• Support key accounts through ongoing clinical and technical guidance.

6. Internal Collaboration & Training

• Assist the sales team in preparing technical documents for tenders.
• Prepare and update training materials, manuals, FAQs, and clinical usage reports.
• Submit regular reports including training logs and clinical feedback.
• Provide regular clinical knowledge training to the sales team and engineering team, including product principles, competitive analysis, and dialysis workflow topics to improve team professionalism.

7. Other Duties

• Complete other clinical, technical, or market-related tasks assigned by the company.
• Provide rapid response and cross-regional support when needed.

Job Requirement

1. Have rich experience (At least 2-3 years) in dialysis field
2. Bachelor of technology or engineering
3. Proficiency in English; excellent communication, hard working, independent and self-motivated.